Refund & Return Policy for PrintKardo

1. Introduction

• Welcome Message: Thank customers for choosing PrintKardo and express your commitment to customer satisfaction.

2. Eligibility for Returns

• Time Frame: Specify the time frame within which customers can request a return (e.g., within 7 days of purchase).
• Condition of Items: Items must be unused and in the same condition that they were received. Include details about packaging requirements.

3. Non-Returnable Items

• Custom Products: Clearly state that custom-printed items are non-returnable unless they are defective or damaged.
• Other Exceptions: List any other items that cannot be returned (e.g., gift cards, downloadable software products).

4. Process for Returns

• Contact Information: Provide an email address or phone number for initiating a return.
• Return Authorization: Explain the need for a return authorization number or form.
• Shipping Instructions: Detail how customers should send back the items, including who pays for return shipping.

5. Refunds

• Inspection: Mention that returned items will be inspected before a refund is issued.
• Refund Method: Specify how refunds will be processed (e.g., original method of payment) and the time frame for processing refunds.

6. Exchanges

• Defective or Damaged Items: Explain the process for exchanging items that are defective or damaged upon receipt.

7. Contact Us

• Support Information: Provide contact details for customer support in case of any questions or concerns.

Example Policy

Here’s a simplified example based on the above structure:

Refund & Return Policy

Thank you for shopping at PrintKardo. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Non-Returnable Items

Custom-printed items are non-returnable unless they are defective or damaged. Other non-returnable items include gift cards and downloadable software products.

Return Process

To initiate a return, please contact us at info@printkardo.com. You will receive a return authorization number and instructions on how to return your item. You will be responsible for paying for your own shipping costs for returning your item.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

Exchanges

If you receive a defective or damaged item, please contact us at info@printkardo.com to arrange an exchange.

Contact Us

If you have any questions on how to return your item to us,
contact us at info@printkardo.com.