Frequently asked questions
Product Customization Process:
1. Select Product: Choose the product you want to customize (e.g., business cards, brochures, t-shirts).
2. Upload Design: Upload your design or create one using our online design tool.
3. Choose Options: Select customization options (e.g., paper type, color, font).
4. Preview: Review your customized product.
5. Order: Place your order and receive your customized product.
FAQs:
General:
1. What products can I customize?
– Business cards, brochures, flyers, posters, t-shirts, mugs, etc.
2. How long does customization take?
– Depends on product and design complexity (usually 1-5 business days).
Design and Upload:
1. What file formats do you accept?
– JPEG, PNG, PDF, AI, EPS.
2. Can I design my product online?
– Yes, using our online design tool.
Ordering and Payment:
1. How do I place an order?
– Select product, upload design, choose options, and checkout.
2. What payment methods do you accept?
– Credit cards (Visa, Mastercard, Amex), PayPal.
Shipping and Delivery:
1. How long does shipping take?
– Depends on location (usually 3-7 business days).
2. Do you offer international shipping?
– Yes.
Returns and Refunds:
1. Can I return or exchange a customized product?
– Contact us within [timeframe] for returns/exchanges.
2. How do I initiate a refund?
– Contact customer support.
Miscellaneous:
1. How do I track my order?
– Use order tracking number provided.
2. Is my data secure?
– Yes, our website uses SSL encryption.
We’re here to assist you with your printing needs. Below are some ways we can help:
General Inquiries
1. Q: What services do you offer?
A: We provide printing, design, and delivery services for business cards, brochures, flyers, posters, and more.
2. Q: How do I contact customer support?
A: Email info@printkardo.in, call +91 8588001112, or live chat on our WhatsApp.
Ordering and Payment
1. Q: How do I place an order?
A: Select product, upload design, choose options, and checkout.
2. Q: What payment methods do you accept?
A: Credit cards (Visa, Mastercard, Amex), PayPal.
Design and Printing
1. Q: Can I design my product online?
A: Yes, using our online design tool.
2. Q: What file formats do you accept?
A: CDR, PDF, AI, EPS, JPEG, PNG.
Delivery and Shipping
1. Q: How long does shipping take?
A: Depends on location (usually 3-7 business days).
2. Q: Do you offer international shipping?
A: No.
Returns and Refunds
1. Q: Can I return or exchange a customized product?
A: No.
2. Q: How do I initiate a refund?
A: Contact customer support.
Still Need Help?
Contact us:
Email: info@printkardo.in
Phone: +918588001112
Estimated Delivery Times
We strive to deliver your packages quickly and efficiently. Here are our estimated delivery times:
Domestic Shipping
1. Q: How long does standard shipping take?
A: 3-7 business days.
2. Q: How long does expedited shipping take?
A: 2-3 business days.
3. Q: How long does priority shipping take?
A: 1-2 business days.
Factors Affecting Delivery Time
1. Q: What factors can delay delivery?
A: Inclement weather, high volume, and customs clearance.
Tracking Your Package
1. Q: How do I track my package?
A: Use the tracking number provided via email.
Delivery Areas
1. Q: Do you ship to PO boxes?
A: Yes.
2. Q: Do you ship internationally?
A: No.
Business days refer to the days of the week when most businesses operate, typically Monday through Saturday, excluding public holidays.
Paper Types
1. Q: What paper types do you offer?
A: Glossy, Matte, Textured, Recycled, Cardstock, and Premium.
2. Q: What is the difference between glossy and matte paper?
A: Glossy paper has a shiny finish, while matte paper has a flat, non-reflective finish.
Cardstock and Thickness
1. Q: What cardstock options do you offer?
A: 16pt, 32pt, and 48pt.
2. Q: What is the difference between 16pt and 32pt cardstock?
A: 32pt cardstock is thicker and more durable than 16pt.
Ink and Finishing
1. Q: What ink options do you offer?
A: Full-color, black and white, and spot color.
2. Q: What finishing options do you offer?
A: Cutting, folding, scoring, and binding.
Materials for Specific Products
1. Q: What material is best for business cards?
A: 16pt or 32pt cardstock.
2. Q: What material is best for posters?
A: Glossy or matte paper.
3. Q: What material is best for brochures?
A: Tri-fold or bi-fold glossy or matte paper.
Sustainability
1. Q: Do you offer eco-friendly materials?
A: Yes, recycled paper and biodegradable inks.
2. Q: Are your materials FSC certified?
A: Yes, our paper products are FSC certified.
Specialty Materials
1. Q: Do you offer metallic or foil printing?
A: Yes.
2. Q: Do you offer spot varnish or UV coating?
A: Yes.
File Preparation
1. Q: What resolution do you require for images?
A: 300 DPI.
2. Q: What file format do you accept?
A: CDR, PDF, AI, EPS, JPEG, PNG.
We offer customization on a wide range of products, including:
1. Business Cards
2. Brochures
3. Flyers
4. Posters
5. Banners
6. Stickers
7. Labels
8. T-Shirts
9. Mugs
10. Water Bottles
11. Phone Cases
12. Notebooks
13. Calendars
14. Greeting Cards
15. Invitations
Product Customization Options
1. Q: What design elements can I customize?
A: Text, images, colors, fonts, and layout.
2. Q: Can I upload my own design?
A: Yes, in JPEG, PNG, PDF, AI, or EPS format.
3. Q: Do you offer design templates?
A: Yes, for various products.
Specific Product Customization
1. Q: Can I customize the shape of my business cards?
A: Yes, to standard or custom shapes.
2. Q: Can I add a photo to my t-shirt design?
A: Yes.
3. Q: Can I choose the paper type for my brochure?
A: Yes, from glossy, matte, or recycled options.
Design Support
1. Q: Do you offer design assistance?
A: Yes, our design team can help.
2. Q: Can I get a proof before production?
A: Yes.
Ordering and Design
1. Q: How do I order a personalized gift?
A: Select product, upload design/image, enter text, and checkout.
2. Q: Can I design my gift online?
A: Yes, using our online design tool.
3. Q: Do you offer design templates?
A: Yes, for various products.
Personalization Options
1. Q: What personalization options are available?
A: Name, message, photo, image, and date.
2. Q: Can I add multiple photos to my gift?
A: Yes.
3. Q: Can I choose font style and color?
A: Yes.
Products and Materials
1. Q: What personalized gift products do you offer?
A: Mugs, phone cases, t-shirts, water bottles, notebooks, and more.
2. Q: What materials are used for personalized gifts?
A: Ceramic, glass, metal, wood, and high-quality paper.
Tips and Ideas
1. Q: What are popular personalized gift ideas?
A: Monogrammed towels, photo mugs, customized phone cases.
2. Q: Can I get inspiration for my design?
A: Yes, contact our design team.
Printing Methods
1. Q: What printing methods do you use?
A: Digital printing, offset printing, screen printing, and direct-to-garment (DTG) printing.
2. Q: What is digital printing?
A: A high-quality, inkjet-based printing process for small to medium quantities.
3. Q: What is offset printing?
A: A high-volume printing process using metal plates and ink.
Ink and Materials
1. Q: What type of ink do you use?
A: Eco-friendly, water-based, or UV-resistant ink.
2. Q: What materials can you print on?
A: Paper, cardstock, vinyl, fabric, wood, and metal.
Printing Resolution and Quality
1. Q: What resolution do you print at?
A: 300 DPI for digital printing, 600 DPI for offset printing.
2. Q: What is the quality of your prints?
A: High-quality, vibrant colors and crisp text.
Color Matching
1. Q: Do you offer color matching?
A: Yes, using Pantone or CMYK color systems.
2. Q: How accurate is your color matching?
A: 95% or higher accuracy.
Finishing Options
1. Q: What finishing options do you offer?
A: Cutting, folding, scoring, binding, and laminating.
2. Q: Can I request custom finishing?
A: Yes.
Production Time
1. Q: How long does printing take?
A: 24-48 hours for digital printing, 3-5 days for offset printing.
2. Q: Can I rush my order?
A: Yes, for an additional fee.
Frequently asked questions
Welcome to our Frequently Asked Questions (FAQ) section! Here, you'll find answers to common queries about our products, services, and processes. Whether you have questions about customization options, pricing, turnaround times, or shipping, we’ve got you covered. If you don’t find the information you’re looking for, feel free to reach out to our customer service team for further assistance. We're here to help!
1. Q: Who is eligible to open a PrintKardo account?
A: Individuals & businesses.
2. Q: What are the requirements for opening an account?
A: Valid email address, name, address, and phone number.
Individual Accounts
1. Q: Can I open an account as an individual?
A: Yes.
2. Q: Do I need to provide identification?
A: No, unless required for certain services.
Business Accounts
1. Q: Can businesses open an account?
A: Yes.
2. Q: What documents are required for business accounts?
A: Business license, tax ID number, and other documentation.
We offer a variety of services including digital printing, offset printing, large format printing, and custom printing for items like business cards, brochures, banners, and more.
We accept common file formats such as CDR, PDF, JPEG, PNG, and TIFF. For best results, we recommend CDR.
Yes, we provide digital proofs for your approval before we start printing. You can request a hard copy proof for an additional fee.
Frequently asked questions
Your questions, answered
We accept various payment methods including UPI (PayTm/Gpay/Amazon Pay/Cred Pay) credit cards, PayPal, and bank transfers. Payment is required before the order is processed.
Absolutely! You can choose to pick up your order at our location or opt for delivery.
If you need to make changes, please contact us as soon as possible. Changes may affect the turnaround time and costs.
Yes, we can print on a variety of materials, including paper, vinyl, fabric, and more. Let us know your requirements!
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